BBB AUTO LINE Stats

2013 BBB AUTO LINE Statistics
 
 
National Stats:
 
Number of Cases
* Claim Packets Sent & Not Returned 8525 48.7%
Cases Determined Ineligible 3908 22.3%
Cases Withdrawn 747 4.3%
Cases Settled/Mediated 2474 14.1%
Cases Arbitrated 1864 10.6%
Total 17518
 
Types of Settlements
Repurchase/Replacement 613 26.2%
Repair 1321 56.5%
Reimbursement 303 12.9%
Other (e.g. extended service plan) 103 4.4%
 
Type of Decisions
Repurchase/Replacement 503 27%
Repair 213 11.4%
Reimbursement 11 .6%
Other (e.g. extended service plan) 66 3.5%
Denial 1071 57.5%
 
 
* The BBB sends a claim form to the customer and notifies the company about the complaint. Surveys of customers not returning the claim form indicate the majority are resolved working with the company/dealer.